Monthly Archives: August 2010

I spent eight years at eBay learning how businesses can create opportunities for people and benefit society. eBay supports millions of Internet entrepreneurs and $60 billion worth of commerce. But in my time as president of eBay International, I also … Continue reading →

Recently, I posted a list of 12 Things Good Bosses Believe. Now I’m following up by delving into each one of them. This post is about the ninth belief: “Innovation is crucial to every team and organization. So my job … Continue reading →

Featured Guest: Herminia Ibarra, professor of organizational behavior at INSEAD and coauthor of the HBR article Why Men Still Get More Promotions Than Women. Download this podcast

Editor’s note: This post was written with Christian Sarkar, a marketing consultant who also works on environmental issues. David A. Smith, the founder of the Affordable Housing Institute (AHI) tells us that “markets alone will never satisfactorily house a nation’s … Continue reading →

What if the thing that gets online shoppers to buy a product is also the thing that makes them dissatisfied with the product when it arrives? In a recent research project, I tested this hypothesis using the pictures of products … Continue reading →

It was 5 pm on August 9. I had just settled down for the three hour journey from Singapore to Manila. The seat next to me was empty, so after surreptitiously checking email one last time before takeoff, I switched … Continue reading →

The most important thing to understand about America’s “crisis of creativity” is that there isn’t one. The notion that American business creativity is either at risk or in decline is laughable. Arguments that “Yankee ingenuity” is ebbing into oxymoron are … Continue reading →

You already know that winning depends in no small part on hiring people better than yourself. If you are a youngish entrepreneur or boss, that will entail hiring older and more experienced people, especially in top roles for your organization. … Continue reading →

It is hard to overstate the role and impact of business today. As an area of human endeavor, Business — with a capital B — is clearly the most powerful force in the world. It can boast the greatest concentration … Continue reading →

We recently attended the launch of Xerox’s Innovation Hub in Chennai (a major South Indian city), their first such venture outside the developed world. The initial mission of the Xerox India Innovation Hub is to develop document management solutions that … Continue reading →